Help Desk Services & Support Center

Global Data can provide a tailored solution to meet your individual business requirements with access to our Help Desk Contact Center - a low cost, deductible alternative to operating an inhouse equivalent.

With the implementation of our call center and help desk operations in 2005, Global Data can provide 24/7 coverage for you and your business. The following list details some of the value-added features of our Help Desk Services; these options are completely customizable.

• 24/7 Availability (Phone, Fax, Email, Instant Messaging)
  
  
• Deskside Support Available
  
  
• International Support
  
  
• SLAs Determined by Client Requirements
  
  
• Per Ticket or Fixed Fee Structure Available
  
  
• CISCO Call Center Hardware and Software
  
  
• Integrated Help Desk Software
  
  
• Automatic Call Distributor
  
  

For more detailed information about Help Desk Contact Center Services, please call us to discuss your individual requirements.